Resolving Missing Staff Credentials

Missing credentials are one of the most common deficiencies found during childcare licensing inspections. ComplyNest makes it easy to identify every gap and work through them systematically before an inspector arrives.

How to Find Missing Credentials

Go to Staff Training → Missing Credentials. This view lists every active staff member who is missing a credential type that your state template or custom settings require. Each row shows the staff name, the missing credential, and a quick link to add the record.

Using the Badge Filter

In the Staff Training list view, staff members with missing credentials are shown with a Missing badge next to their name. You can filter the list to show only staff with badges to work through them one by one.

Steps to Resolve a Missing Credential

1. Click the staff member's name to open their profile.
2. Go to the Credentials tab.
3. Click Add Credential and select the missing type.
4. Enter the completion or issue date and expiration date.
5. Upload the supporting certificate or document.
6. Click Save. The Missing badge is removed automatically.