We are sorry to see you go. If you need to cancel your ComplyNest subscription, you can do so at any time through the billing portal. Your data remains accessible until the end of the current billing period.
How to Cancel
- Go to Settings → Billing.
- Click Open Customer Portal.
- Select Cancel Subscription.
- Choose Cancel at Period End (your account stays active until the end of the current billing period).
- Confirm your cancellation.
Before canceling, export your key documents and reports. Go to Reports → Export All to download a ZIP file of your compliance records, staff credentials, and document attachments. Once access ends, you will not be able to retrieve these from ComplyNest.
Enterprise Subscriptions
Enterprise plans are managed with the help of your account manager. To cancel or adjust an Enterprise subscription, contact your account manager directly. Contract terms and notice periods may apply.
What Happens After Cancellation
When the billing period ends, your account is deactivated and team members can no longer log in. Your data is retained for 60 days after deactivation in case you choose to reactivate. After 60 days, data is permanently deleted in accordance with our data retention policy.