Your ComplyNest subscription is priced per location. Adding a new center increases your bill, and deactivating a center reduces it. Here is how to do both and what to expect from a billing perspective.

How to Add a Center to Your Plan

  1. Go to Settings → Multi-Location (or Settings → Locations for single-location plans).
  2. Click Add Center.
  3. Fill in the center name, address, license type, and other details.
  4. Review the updated subscription cost shown in the confirmation dialog.
  5. Click Confirm. The center is added immediately and your next invoice will reflect the new location.

Billing Update for New Centers

When you add a center mid-billing cycle, you are charged a prorated amount for the remaining days in the current period. From the next billing date onward, the full per-location rate applies.

How to Remove or Deactivate a Center

  1. Go to Settings → Locations.
  2. Click the center you want to remove.
  3. Click Deactivate Center.
  4. Confirm the deactivation. The center is removed from active billing at the end of the current billing period.
Deactivating a center does not permanently delete its data. All compliance history, documents, and staff records are retained and can be reactivated if needed. If you need to permanently delete a center's data, contact support.